The Crowdsourcing of Software Quality

I posted a rant back in 2012 called "Everything's broken and nobody's upset." Here's another. Lots of people commented on that first post and a number agreed with the general premise. Some were angry and thought that I was picking on particular companies or groups. Sure, it's easy to throw stones, and criticism is a great example of stone throwing. So, in the years since I posted I made a concerted and focused effort on a personal level to report bugs. By this, I mean, I REPORT BUGS. I take screencasts or videos, I email reproductions (repros) and I fill bug issues anywhere and anytime I can because a Bug Report is a Gift.

Fast forward a few years, and I think that we as an industry are perhaps still headed in the wrong way.

Technology companies are outsourcing QA to the customer and we're doing it using frequent updates as an excuse.

This statement isn't specific to Apple, Google, Microsoft or any one organization. It's specific to ALL organizations. The App Store make it easy to update apps. Web Sites are even worse. How often have you been told "clear your cache" which is the 2015 equivalent to "did you turn it on and off again?"

It's too easy to ship crap and it's too easy to update that crap. When I started in software we were lucky to ship every 6 to 9 months. Some places ship every year or two, and others still ship once.

I see folks misusing Scrum and using it as an excuse to be sloppy. They'll add lots of telemetry and use it as an excuse to avoid testing. The excitement and momentum around Unit Testing in the early 2000s has largely taken a back seat to renewed enthusiasm around Continuous Deployment.

But it's not just the fault of technology organizations, is it? It's also our fault - the users. We want it now and we like it beta. We look at software like iOS6 and say "it feels dated." I even overheard someone recently say that iOS9 felt visually dated. It JUST came out. Do we really have to restyle our sites and reship our apps every few months to satisfy a finicky public?

As with many rants, there isn't a good conclusion. I think it's clear this is happening. The question for you, Dear Reader, is do you agree? Do you see it in in your own organization and in the software and hardware that you use every day? Is the advent of the evergreen browser and the always updated phone a good thing or a bad thing?

Sound off in the comments.

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